Mr. Krahulik chronicles here an unbelievable series of emails between himself, Mr. “It’s All About Who You Know” Christoforo, and an irate customer that paid off two pre-orders for Avenger controllers in the hopes they would arrive before Christmas as advertised.
After several delays and cryptically dismissive emails that got the aforementioned customer, Dave, nowhere close to an answer regarding the ETA of his pre-orders, Christoforo, PR hero and obvious man of the people, thought it the best move to simply bitch out Dave for being a whiney child.
“When a street date gets pushed by a publisher on a video game you pre ordered do you cry to them too?" Asked the manufacturer’s churlish representative who somehow found the time to come across as a complete raving asshole when not supposedly pushing 20 to 50 thousand controllers a month (which was boasted about in an email to Dave to, you know, put him in his place because that’s what brings customers back).
Even after his atrocious lack of customer service, Dave had the fortitude to commend the quality of the product and admitted to still desiring the controllers after having his customer loyalty rewarded with the threat of cancellation of his pre-orders.
Personally, I don’t care if a company is selling me self replicating dollar bills at half the retail cost. If this is the way I should expect to be treated then fuck them. Again, check out this disgusting story here and spread the word.